Terms of Business between Alternative Propositions and the Policyholder
These terms will apply to your use of our telephone services, whether or not you choose to take out insurance cover, and access to our website demonstrates your agreement to these terms. Please read these terms carefully – particularly if you choose to take out insurance cover with us. These terms are subject to change at any time and we will display only the current version on our website.
a) INTREMEDIARY
Alternative Propositions s.r.o.
Kaprova 42/14, 110 00 Prague
IČ: 14234718
registered at Commercial register held with the Municipal Court of Prague, section C, insert 362468
Contacts:
e-mail: info@theaibgroup.eu
www: http://alternativepropositions.cz
b) CLIENT (entity interested in insurance)
A natural person who is interested in concluding an insurance contract with the insurer.
The Financial Conduct Authority.
Alternative Propositions is a trading name of Alternative Propositions Ltd, which is authorized and regulated by the Financial Conduct Authority (FCA) in UK under registered number 602443. Our permitted business is advising, arranging and dealing as an agent of insurers and clients, assisting in the administration and performance of general insurance contracts and credit broking.
Our Service
Our services include: advising you on your insurance needs; arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. We offer a range of insurance products and conduct a fair and personal analysis of the market using our available panel of insurers. We will advise and make recommendations for you after we have assessed your needs. A full list of insurers is available upon request. We act on your behalf in selecting an appropriate policy to meet your needs and in assisting you with claims matters. We may act on your behalf, or on behalf of the insurer, in arranging your cover. Please let us know if you would like confirmation of the situation for any policy arranged for you. We act as intermediary in arranging your cover or premium finance with providers. If a policy is purchased on-line this will be deemed as a non-advised sale. If you conclude the contract by calling ourselves or conducting a quotation via the phone this will be completed as an advised sale. We will also advise on the premium finance options available to you and arrange this for you if needed.
Cancellation of Policy
Once we have arranged your insurance cover and have processed your policy documentation you have the statutory right to cancel the insurance policy within 60 days of receiving your policy without giving any reason. The day of delivery of the notice begins to run an eight-day notice period which expires on expiry of the insurance. After this period, you may cancel the insurance only for reasons stated in the Civil Code or the relevant Insurance Program conditions (for example sale, theft or total damage to the vehicle, within 3 months of the occurrence of the insured event, policyholder’s death or dissolution of a corporation and others).
When a policy is canceled before its expiration date a return premium may be owed to the insured. The return premium will be based on the cancellation reason, the part of the policy period that the insurance has been in effect and whether you have made a claim on the policy.
If your policy contains any additional covers then these will be excluded from any refund calculations.
Your premium is forwarded to the insurer and once this process has occurred, in the event of a refund we will request the payment from the insurer. As a result, refunds cannot be issued until the insurer has released the funds. This process usually takes up to 30 days. You are always advised to discuss your options with us prior to deciding upon cancellation of your policy.
Conclusion of draft contract
Unless stated otherwise, the insurance contract is concluded on the day the premium payment is credited to the account of the Intermediary. From the date of conclusion of the contract, a contractual relationship between the Client and the Insurer arises, and the Client is entitled to insurance benefits according to the General Terms and Conditions, which are an integral part of the annexes to the contract. At the moment of sending the order, the Client agrees to respect the deadlines and other facts specified in these General Terms and Conditions.
Methods and time of payment of the insurance premium
The insurance premium is payable upon completion of the insurance order. The Client completes the payment transaction through the online payment terminal of PayU. Information on the amount of the insurance premium is contained in the proposal for concluding an insurance contract or in the insurance contract. The amount of the insurance premium depends on the rate that will be negotiated in the insurance contract.
Claims Procedure
If your vehicle is involved in an incident, or you wish to discuss or make a claim, please contact our claims team on e-mail at claims@theaibgroup.eu.
Your Responsibilities
You confirm that you have the permission of all named drivers on the policy to provide us with their personal information such as name, address, occupation and information about health, criminal convictions or claims history.Your insurance is based upon the information provided to the insurance company. Failure to comply with the following disclosure requirements invalidate your insurance cover and mean that a claim may not be paid. Failure to disclose material information may invalidate your insurance cover and could mean that a claim may not be paid or an additional premium may be incurred. Unless otherwise indicated by the specific insurer underwriting your particular policy, the following circumstances apply. For Consumers (individuals buying insurance wholly or mainly for purposes unrelated to their trade, business or profession) this means that you must take reasonable care to answer all questions fully and accurately. Once cover has been arranged, you must immediately notify us of any changes to the information that has been provided to your insurers. All other customers must present the risk (i.e. the subject matter of the proposed insurance) fairly. This means that you must disclose to insurers, before arranging or renewing your insurance policy, and throughout the policy period, anything that might influence the judgement of an insurer in fixing the premium, setting the terms or determining whether they would take the risk. If you are uncertain whether anything is material, you should disclose it. In order to identify what must be disclosed, you are obliged to carry out a reasonable search before presenting the risk to insurers. This includes (but is not limited to) consulting with all senior managers (anyone who plays a significant role in the making of decisions about how your activities re to be managed or organized, regardless of whether or not that individual is a member of your board or is formally in a management role). You must also consult with anyone who has particular knowledge about the risk to be insured.You understand that this contract unless otherwise stated will be subject to the local law. You agree to co-operate with us in supplying information and documentation that you require promptly i.e. within four weeks. Failure to do so may result in cover being withdrawn. You accept responsibility to ensure that you hold a current cover note or certificate of insurance. By accepting these terms you are giving your consent for us to operate for you in this way.
Complaints Procedure
Our aim is to provide you with a high level of service at all times. However, if something has gone wrong and you wish to make a complaint, please send us email to: complaints@theaibgroup.eu. We expect the majority of complaints will be quickly and satisfactorily resolved at this stage. If we are able to provide a final response within five business days of receipt of a complaint, we may combine our acknowledgement of the complaint with the final response. A final response is a written response from us which:
Accepts your complaint and where appropriate offers redress
Offers redress without accepting the complaint
Rejects your complaint and gives reasons for doing so
It will also inform you that, if you remain dissatisfied with our response, you may refer your complaint to the Czech National Bank. The CNB can be contacted by:
Tel: +420 22 441 4359/2887
Fax: +420 22 441 2261
and further information is available at:
https://www.cnb.cz/cs/verejnost/kontakty/formular-podani-dotazu-podnetu-upozorneni/index.html
If you do decide to refer any matter to the CNB your legal rights will not be affected.
We will within four weeks of receiving your complaint send you either:
A final response or
A holding response, which explains why we are not yet in a position to resolve your complaint and indicates when we will make further contact (this will be within 8 weeks of receipt of your complaint.)
We will, by the end of eight weeks after receipt of your complaint, send you either:
A final response or
A response which explains that we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to provide a final response.
Should you remain dissatisfied with the decision on your complaint or if you have not received a final response within eight weeks of the complaint being made, you may be eligible to refer your complaint to the Czech National Bank.
The contact details are as follows:
Czech National Bank
Na Příkopě 28
115 03 Prague 1
Czech Republic
Tel: +420 22 441 4359/2887
Fax: +420 22 441 2261
Website: https://www.cnb.cz/en/public/contacts/electronic-form/index.html
In the event of a consumer dispute arising from a purchase agreement or a service contract between us and the consumer that fails to be settled by mutual agreement, the consumer may refer to an out-of-court settlement of such dispute to a designated out-of-court consumer dispute resolution body
the Czech trade inspection office
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Web: https://www.coi.cz/en/information-about-adr/
If you have purchased your contract online, you may also make a complaint via the EU’s online dispute resolution on www.ec.europa.eu/odr
Protecting your personal data
Personal data of the Policyholder/Insured are collected by the Broker, who acts as a personal data administrator in accordance with Regulation 1 of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation). All information about the collected personal data, the scope of the purpose of their collection, how and by whom the data is processed, for how long data is kept and about the rights of the persons in relation to this data, are set out in the document “Informace a sdělení poskytované subjektu údajů v souladu s nařízením o ochraně osobních údaj”, which is transferred to the policyholder when concluding the insurance contract.
Protecting Your Money
Solvency
We do not guarantee the solvency of any insurer we place business with. We do not accept liability for any losses you may incur arising directly or indirectly from the financial failure or insolvency of any insurer.
You may have a liability for the premium, whether in full or pro-rata where a participating insurer becomes insolvent
Quotations
Any quotation is only valid for the day on which you supplied information and upon which the quotation has been calculated.
Force Majeure
We shall not be held liable for any breach of our terms of business or any failure to provide, or any delay in providing our services through our website that is a result of any event or circumstance that is beyond our reasonable control. This includes: industrial action or strike of workforce; Landlord disputes; lockouts from trading premises or any other industrial dispute; Breakdown of systems or network access; Fire; Explosion; Flood or Natural disaster; Accident; Insurrection and War. Please note that this list is not exhaustive.
Company Information
Alternative Propositions s.r.o., IČO: 14234718, registered at Commercial register held with the Municipal Court of Prague, section C, insert 362468, is seated at Kaprova 42/14, Staré Město, 110 00 Praha. Calls will be recorded for training or monitoring purposes.