Motor Warranty
The purchase of a car is one of the most important financial decisions a person or family has to make. And this comes not only with the high initial investment but also the risk of potential additional cost on car repairs.
Our Motor Warranty covers sudden and unexpected internal mechanical or electrical failures of the insured motor vehicle. Individual warranty programs vary in scope of coverage and vehicles qualify for age and mileage.
For more information on our motor warranties, send us a message on info@theaibgroup.eu and we can help you through your needs.
Frequently Asked Questions
When and where can I buy Motor Warranty?
Our Motor Warranty can be arranged at any time in case the vehicle is still under manufacturer’s warranty or at the day of purchase of the vehicle in case of used vehicles and this either through the dealer you are buying the car from (if they have a co-operation agreement with us) or directly on our website. If you are interested in our GAP programs, please call us on: +420 739 003 755 or send us an email via info@theaibgroup.eu.
How do I make a claim?
When you become aware of any event that could lead to a claim, please contact our claims administrator immediately on e-mail at claims@theaibgoup.eu. A claims adjuster will explain the claims procedure to you, as well as provide you with a claim report form.
We aim to make the claims process as efficient as possible. We therefore ask for your cooperation in complying with the claims process, as well as the timely delivery of any required documents as per your policy terms and conditions.
Can a claim be rejected?
Yes, in certain cases a claim can be declined and then the insured should pay for repairs from their own financial means.
The most common reasons for declining a claim include:
- The damage is not listed on the list of covered claims of the specific policy;
- The insured did not follow the claim process (e.g. the repair was conducted prior to a our Claim Adjuster’s approval);
- This is not an insured event;
- The insured vehicle is not covered by CASCO at the time of the event (in the case of GAP and XS protection).
We encourage each client to carefully read the coverage and insurance terms and conditions and, in case of any uncertainty or questions, contact us.
Can I cancel insurance?
We are convinced that our first-class products and services suit everyone. However, if you need to terminate your insurance contract for any reason, here is some helpful information.
You can cancel your insurance policy by sending us a completed and signed cancellation form by email to info@theaibgroup.eu.
When a policy is cancelled before its expiration date, a return premium may be owed to the insured. The return premium will be based on the cancellation reason, the part of the policy period that the insurance has been in effect and whether you have made a claim on the policy.
You have the right to cancel the insurance policy within 60 days of receiving your policy without giving any reason. The day of delivery of the notice begins to run an eight-day notice period which expires on expiry of the insurance.
After this period, you may cancel the insurance only for reasons stated in the Civil Code or the relevant Insurance Program conditions (for example sale, theft or total damage to the vehicle, within 3 months of the occurrence of the insured event, policyholder’s death or dissolution of a corporation and others).
For full details, please refer to the Insurance Policy of your Insurance Policy or the Civil Code.