XS Protection
If you buy a CASCO insurance policy it usually comes with obligatory participation of certain percentage from the claim or fixed minimum amount. This is the amount of a claim that the insurers expect you to pay before they pay out to you.
Our Motor Excess Protection covers our clients for the value of their excess when they make a claim.
Example of XS protection
Let’s say your participation part is 5,000 kc. Should you need to claim a partial damage of your car to your CASCO insurer, you will first need to cover that amount before the remaining of the financial claim be settled. If you have a valid XS protection, we will reimburse you the amount of the participation of 5,000 kc.
If you need details on our XS protection and more quotations, feel free to write us on info@theaibgroup.eu and we can help you through your needs.
What is covered
We will pay an amount up to the excess in relation to a settled claim on one’s main insurance policy provided that the cost of repairs exceeds the limit of cover selected, up to the annual aggregate limit in any one period of insurance.
This motor excess insurance policy covers one motor vehicle only.
Once the annual aggregate limit is reached, no further payments will be made under this policy and this motor excess insurance policy will lapse.
Insured events:
Partial damage of the vehicle as a results of car accident or other fault claims where the car is damaged.
Excluded events:
- Fire or theft claims
- Uninsured driver claims
- Windscreen and breakdown claims (including misfuelling)
- Total damage of the vehicle
The insured are only those that are covered by CASCO at the date of the event.
Frequently Asked Questions
When and where can I buy XS protection?
XS protection can be arranged at any time, as long as you also have a valid CASCO insurance for the vehicle through the dealer you are buying the car from (if they have a co-operation agreement with us) or directly on our website. If you are interested in our XS protection, please call us on: +420 739 003 755 or send us an email via info@theaibgroup.eu.
How do I make a claim?
When you become aware of any event that could lead to a claim, please contact our claims administrator immediately on e-mail at claims@theaibgoup.eu. A claims adjuster will explain the claims procedure to you, as well as provide you with a claim report form.
We aim to make the claims process as efficient as possible. We therefore ask for your cooperation in complying with the claims process, as well as the timely delivery of any required documents as per your policy terms and conditions.
Can a claim be rejected?
Yes, in certain cases a claim can be declined and then the insured should pay for repairs from their own financial means.
The most common reasons for declining a claim include:
- The damage is not listed on the list of covered claims of the specific policy;
- The insured did not follow the claim process (e.g. the repair was conducted prior to a our Claim Adjuster’s approval);
- This is not an insured event;
- The insured vehicle is not covered by CASCO at the time of the event (in the case of GAP and XS protection).
We encourage each client to carefully read the coverage and insurance terms and conditions and, in case of any uncertainty or questions, contact us.
Can I cancel insurance?
We are convinced that our first-class products and services suit everyone. However, if you need to terminate your insurance contract for any reason, here is some helpful information.
You can cancel your insurance policy by sending us a completed and signed cancellation form by email to info@theaibgroup.eu.
When a policy is cancelled before its expiration date, a return premium may be owed to the insured. The return premium will be based on the cancellation reason, the part of the policy period that the insurance has been in effect and whether you have made a claim on the policy.
You have the right to cancel the insurance policy within 60 days of receiving your policy without giving any reason. The day of delivery of the notice begins to run an eight-day notice period which expires on expiry of the insurance.
After this period, you may cancel the insurance only for reasons stated in the Civil Code or the relevant Insurance Program conditions (for example sale, theft or total damage to the vehicle, within 3 months of the occurrence of the insured event, policyholder’s death or dissolution of a corporation and others).
For full details, please refer to the Insurance Policy of your Insurance Policy or the Civil Code.