We’re Here When It Matters Most
Make a Claim
When an accident happens, you’re already dealing with enough — unexpected stress, practical problems, and the need to make quick decisions. That’s why our goal is simple: to make the claims process as fast, clear, and supportive as possible.
At Alternative Propositions, we treat every claim with the urgency and attention it deserves. Our team understands how important it is to resolve issues quickly, so you can focus on what matters most. We guide you through every step, help you gather the necessary documents, and ensure you always know what’s happening with your claim.
XS Protection
Once your insurance event is handled by the CASCO insurer, send us the following documents:
- Proof of settlement of your insurance claim (payment of insurance benefits) under your main insurance policy.
- Proof that the insurance benefit under your main motor vehicle comprehensive insurance policy was reduced by the agreed deductible, including the amount of this deductible.
- A copy of your main comprehensive motor insurance policy showing your obligation to pay the deductible.
Carlife Assistance
If your vehicle becomes immobilised, please contact the assistance service immediately by phone. The assistance centre is available 24 hours a day, 7 days a week, 365 days a year.
Upon request, you must provide all required documents and information requested by the assistance service, including but not limited to the following: the name and surname of the entitled person; the vehicle registration number; the location of the immobilised vehicle / address of the assisted household; and a brief description of the incident or problem.
CONTACT THE ASSISTANCE SERVICE AT: +421 2 205 127 76.
In the event of vehicle theft, please contact the police.
AUTO TOTAL – Lawyer for your car
If you find yourself in a legal situation related to the use or operation of your vehicle (e.g. accident, dispute, administrative or criminal proceedings), please contact the assistance service without delay. The assistance centre is available 24 hours a day, 7 days a week.
When reporting your case, you are required to provide complete and accurate information about the situation. Upon request, you must also submit all relevant documents, including for example:
• any official decisions, police reports or correspondence related to the case,
• contracts, repair documents, invoices or other supporting materials,
• identification and vehicle-related documents, if applicable.
The assistance provider will assess your case, inform you about your legal options, and guide you through the next steps. If appropriate, they may arrange legal representation or support you in resolving the matter out of court or through formal proceedings.
Please note that you must cooperate with the assistance provider, provide requested documents in a timely manner, and obtain prior approval before appointing your own legal representative (unless immediate action is required to prevent damage).
CONTACT THE ASSISTANCE SERVICE AT: +421 2 205 127 76
AUTO TOTAL
In the event of accident, theft, or another serious situation, which has put your vehicle out of service, please contact the assistance service immediately by phone. The assistance center is available 24 hours a day, 7 days a week, 365 days a year.
Upon request, you must provide all required documents and information, including but not limited to:
• Police report or confirmation of reporting the incident to the relevant authorities, or a repair estimate / expert assessment (depending on the nature of the event),
• Proof of valid compulsory motor liability insurance or Casco insurance (if applicable),
• Proof of vehicle purchase,
• Vehicle registration certificate (Part I),
• Client’s identification document.
For benefits under Sections B and C of the financial benefit program, the Client is also required to provide:
• Proof of acquisition of a replacement vehicle (Section B),
• Proof of valid compulsory motor liability insurance or Casco insurance for the replacement vehicle, along with the registration certificate of the replacement vehicle (Section C).
CONTACT THE ASSISTANCE SERVICE AT: +421 2 205 127 76.